3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders for DLife Water products
• Communicate with you about orders, deliveries, and customer service
• Facilitate payments via Airtel Money, MTN Money, or bank transfer
• Improve our products and services
• Comply with legal obligations under Zambian law
• Maintain business records and financial accounts

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery Partners: To fulfill orders and arrange transportation
• Payment Processors: Airtel Money, MTN Money, and banking institutions for payment processing
• Regulatory Authorities: When required by Zambian law or regulatory bodies such as ZABS (Zambia Bureau of Standards)
• Legal Compliance: If necessary to comply with legal processes or protect our rights

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are maintained in accordance with Zambian tax and accounting requirements.

7. Your Rights

Under Zambian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with relevant Zambian data protection authorities

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Effective Date." We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of Zambia. Any disputes arising from this policy shall be subject to the jurisdiction of Zambian courts.

This Privacy Policy was last updated in February 2026 and applies to all customers and website visitors of Doctor Food Vitality Limited.